Terms & Conditions
These Terms & Conditions (the “Terms”) form a binding agreement between SynorixAI OÜ, a private limited company incorporated in Estonia (registry code 17519396, VAT EE103005151), with its registered office at Telliskivi tn 57, 10412 Tallinn, Estonia (“Synorix”, “we”, “us”), and the organisation on whose behalf you register and use the Synorix platform (the “Customer”, “you”).
By ticking “I have read and accept the Terms & Conditions” and continuing with onboarding, you confirm that you are authorised to bind the Customer and that the Customer accepts these Terms. If you do not agree, do not use the platform.
1. Definitions
- Platform / Service — the Synorix software-as-a-service platform, including its dashboards, AI agents, integrations and APIs.
- Customer Data — any data, content or materials the Customer or its Users submit to, or that the Service processes on behalf of, the Customer.
- User — an individual the Customer authorises to access the Service.
- AI Output — content generated, in response to inputs, by the third-party AI models the Customer connects to or accesses through the Service.
- Third-Party Service — a service not provided by Synorix that the Customer connects to the Platform (e.g. banking, email, storage or messaging providers).
2. The Service and licence to use
Subject to these Terms, Synorix grants the Customer a non-exclusive, non-transferable, revocable right to access and use the Service for its internal business purposes during the term. We may improve, modify or discontinue features; we will not materially reduce core functionality of a paid plan during a paid term without notice.
The Service is an orchestration and integration platform. It connects to, routes requests between, and coordinates third-party AI models and services and the Customer’s own AI provider accounts and infrastructure. Synorix does not develop, own, host or operate its own foundation AI models; the AI capabilities available through the Service are provided by third parties or by the Customer’s own environment that the Customer connects.
Some features may be made available on a beta, preview, trial or experimental basis. Such features are identified as such, are provided “as is” and “as available”, may be changed or withdrawn at any time, and are excluded from any service commitments, warranties and liability under these Terms. The Customer uses them at its own discretion and risk.
3. Accounts, eligibility and Customer administration
The Service is for organisations and their authorised Users, who must be at least 18 years old. The Customer is responsible for its administrators’ and Users’ actions, for keeping credentials confidential, and for ensuring Users comply with these Terms. Notify us promptly of any unauthorised access.
4. Acceptable use
The Customer shall not, and shall not permit any User to: (a) use the Service unlawfully or to infringe third-party rights; (b) upload malware or attempt to breach, disrupt or reverse-engineer the Service; (c) circumvent access, security or usage limits; (d) resell or provide the Service to third parties except as permitted; or (e) use the Service to generate unlawful, harmful, deceptive or infringing content. We may suspend access to address a material breach or a security or legal risk.
5. AI-generated output
The Service uses artificial intelligence, which can produce inaccurate, incomplete or unexpected results. AI Output is provided for assistance only, is not professional (legal, financial, medical or other) advice, and must be reviewed by a competent person before it is relied upon or acted on. The Customer is responsible for its use of AI Output. As between the parties, and to the extent permitted by law and by the applicable model providers, AI Output generated for the Customer belongs to the Customer.
AI Output is generated by third-party AI models that the Customer connects to or accesses through the Service — whether using the Customer’s own API keys and infrastructure (including local nodes) or, where the Customer chooses, access facilitated by Synorix to third-party providers. Synorix does not develop or train AI models and does not use Customer Data or Customer Content to train any AI model. Each third-party model provider processes data under its own terms, and the Customer is responsible for selecting such providers and for its arrangements with them. Because AI models are probabilistic, AI Output is not guaranteed to be unique, and similar or identical Output may be generated for other customers.
The Customer is responsible for its own compliance with laws applicable to its use of AI, including Regulation (EU) 2024/1689 (the “EU AI Act”) where it applies to the Customer as a provider or deployer of an AI system. Synorix provides orchestration infrastructure and supporting tooling (such as audit logging and decision-trace and explainability features) to help the Customer meet its obligations, but does not thereby become the provider or deployer of the Customer’s AI systems and does not warrant the Customer’s compliance. The Customer must not use the Service for any purpose prohibited by applicable law, including prohibited AI practices under the EU AI Act.
6. Third-Party Services and integrations
The Customer may connect Third-Party Services (for example open-banking providers, Wise, Google Workspace, Microsoft 365 or messaging channels). By connecting one, the Customer authorises Synorix to access and process the relevant data solely to provide the Service. Each Third-Party Service is governed by its own terms and privacy policy, and Synorix is not responsible for it. The Customer is responsible for having the rights and consents needed to connect it.
7. Customer Data, privacy and data protection
As between the parties, the Customer owns its Customer Data and grants Synorix the rights necessary to host and process it to provide the Service. Where Synorix processes personal data on the Customer’s behalf, the Customer is the controller and Synorix is the processor under Regulation (EU) 2016/679 (“GDPR”), and such processing is governed by our Data Processing Agreement (DPA). We apply appropriate technical and organisational security measures. Synorix’s own core hosting infrastructure is within the EU/EEA by default; this does not mean every AI model provider or service a request may reach is EU-based — see DPA § 9 and the Sub-processor List for which Sub-processors are outside the EU/EEA and their transfer safeguard status. The Customer is responsible for having a lawful basis for the data it submits.
To deliver the orchestration Service, Synorix transmits Customer Data to the third-party AI models and services the Customer connects. Where the Customer uses its own credentials for a provider (“bring your own key”), that provider acts under its own terms — as an independent controller or as a processor engaged by the Customer — and Synorix is not responsible for its processing. Where the Customer instead uses Synorix’s platform-supplied credentials to reach a provider, Synorix engages that provider as its own Sub-processor and remains responsible for it. Synorix’s current Sub-processors — including hosting and infrastructure providers and, for platform-key routing, the specific AI model providers — are listed by name, purpose, data category, location and transfer mechanism at our Sub-processor List, referenced from our Data Processing Agreement (DPA) Annex III.
8. Fees, billing and taxes
Paid plans are billed per the pricing agreed at sign-up or order. Fees are exclusive of taxes, which the Customer is responsible for (except taxes on Synorix’s income). Any free trial or usage allowance is provided as described in the Service and may change. Late or failed payment may lead to suspension.
9. Intellectual property
Synorix and its licensors own all rights in the Platform, its software and documentation. No rights are granted except the limited use right in these Terms. Feedback the Customer provides may be used by Synorix without restriction.
10. Confidentiality
Each party shall protect the other’s non-public information disclosed in connection with the Service and use it only for the purposes of these Terms, except where disclosure is required by law.
11. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and “as available”, and to the maximum extent permitted by law Synorix disclaims all other warranties, including merchantability, fitness for a particular purpose, and that the Service or AI Output will be uninterrupted, error-free or accurate.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Synorix’s total aggregate liability arising out of or relating to the Service shall not exceed the fees paid by the Customer to Synorix in the twelve (12) months before the event giving rise to the claim (or €100 if no fees were paid). Nothing limits liability that cannot be limited by law.
13. Indemnification
The Customer shall defend and indemnify Synorix against third-party claims arising from the Customer Data, the Customer’s use of the Service in breach of these Terms, or its connected Third-Party Services.
14. Term, suspension and termination
These Terms apply while the Customer uses the Service. Either party may terminate for material breach not cured within 30 days. We may suspend or terminate for non-payment, legal risk, or serious misuse. On termination, access ceases; the Customer may export its Customer Data for 30 days, after which we may delete it, subject to legal retention obligations.
15. Changes
We may update these Terms. Material changes will be notified and require renewed acceptance; the version and effective date above identify the current Terms. Continued use after a change takes effect constitutes acceptance.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the Harju County Court (Harju Maakohus) in Tallinn, Estonia, subject to any mandatory consumer protections. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. General
These Terms (with any order and referenced policies) are the entire agreement between the parties on their subject matter. If a provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Each party shall comply with applicable export control, sanctions and trade laws (including those of the European Union and, where applicable, the United States); the Customer represents that it is not located in or a resident of an embargoed or restricted territory, is not subject to applicable sanctions or on a denied-party list, and will not use the Service in breach of such laws. Notices to Synorix may be sent to the address or email below.
18. Language
These Terms are drafted in English, which is the authoritative and legally binding version. Any translation is provided for the Customer’s convenience only; in the event of any conflict or inconsistency between the English version and a translation, the English version prevails.
19. Contact
SynorixAI OÜ · Telliskivi tn 57, 10412 Tallinn, Estonia · Registry code 17519396 · VAT EE103005151 · [email protected]